Terms of Service

Athena is provided by Lewis Enright Limited, a company registered in England and Wales (company number 16295026), trading as SharePoint Artistry, with its registered office at 1 Hawthorn Way, Billingshurst, England, RH14 9GX. In these terms we call ourselves "we", "us", or "Athena", and we call you "you" or "the customer".

You can contact us at [email protected].

Athena is a suite of SharePoint Framework (SPFx) webparts, themes, and setup tools that you install into and run within your own Microsoft 365 tenant. We give you the software and the right to use it. You provide and run the Microsoft 365 environment it sits in.

Athena is not affiliated with, endorsed by, or sponsored by Microsoft. SharePoint, Microsoft 365, and related names are trademarks of Microsoft Corporation. You are responsible for holding your own valid Microsoft 365 and SharePoint licences, which are separate from your Athena subscription.

Athena is sold only to businesses and other organisations for use in the course of their business. By subscribing, you confirm that you are acting in the course of a business and not as a consumer. We do not offer Athena to consumers, and consumer protection law that applies to sales to consumers does not apply to this agreement.

We may offer a free trial, normally for 21 days. During the trial you can use Athena under these terms at no charge. We may change or withdraw trial terms for future customers at any time, but we will not change the length of a trial you have already started.

At the end of the trial, your subscription begins and billing starts only if you choose to subscribe. If you do not subscribe, your right to use Athena ends and you should remove the package from your tenant. Any content you created in your own SharePoint lists during the trial stays in your tenant; it is yours.

Athena is sold on a subscription basis, priced per tenant, at the plan and price shown on our website or in your order at the time you subscribe. Current plans are Essentials, Professional, and Scale.

Payments are taken by Stripe. By subscribing, you authorise us, through Stripe, to charge your chosen payment method for the subscription fees, plus VAT where it applies, on each billing date.

Subscriptions renew automatically at the end of each billing period (monthly or annually, depending on your plan) at the then-current rate for your plan, unless you cancel before the renewal date. We will send your invoices or receipts by email.

If a payment fails, we may retry it and may suspend or end your access if it stays unpaid after we have told you.

We may change our prices. If we change the price of your plan, we will give you at least 30 days' notice before it takes effect, and the change will apply from your next renewal. If you do not accept a price change, you can cancel before it takes effect. Where we have told you that your rate is protected for as long as you stay subscribed, we will honour that.

You can cancel your subscription at any time by emailing [email protected] or through any self-service option we provide. Cancellation takes effect at the end of your current billing period. You keep access until then.

Fees already paid are not refundable, and we do not give partial refunds for a billing period you have started.

As long as your subscription or trial is active and you keep to these terms, we grant you a non-exclusive, non-transferable licence to install and use Athena within the Microsoft 365 tenant or tenants covered by your subscription, for your own internal business use.

You must not:

• copy, resell, sublicense, rent, or redistribute Athena, except under a separate written partner or reseller agreement with us;
• reverse engineer, decompile, or try to extract the source code of Athena, except to the extent the law says you may;
• remove or alter any copyright, trademark, or other notices in the software;
• use Athena beyond the number of tenants your subscription covers;
• use Athena to build or help build a competing product.

You are responsible for your own Microsoft 365 tenant and its administration, including user accounts, permissions, security settings, and backups. You are responsible for the content your users put into Athena and for making sure you have the right to use it and that it is lawful. You are responsible for keeping your account and billing details accurate, and for installing Athena updates within a reasonable time so you stay on a supported version.

Because Athena runs inside your tenant, your data stays in your tenant. We are not responsible for backing it up, and we recommend you keep your usual SharePoint backup and retention in place.

Athena, including its software, design, themes, branding, and documentation, belongs to us and our licensors. These terms do not transfer any ownership to you, only the licence described above. Any content you create using Athena, and the data in your SharePoint lists, belongs to you. We claim no rights in it.

If you send us feedback or suggestions, we may use them to improve Athena without any obligation to you.

You must not use Athena or our website to break the law, infringe anyone's rights, send spam or malware, or interfere with or attempt to gain unauthorised access to our systems or anyone else's. We may suspend access if we reasonably believe you are doing any of these things.

We provide support to subscribers and we work hard to be quick and helpful. Support is available by email at [email protected] during UK business hours, which are Monday to Friday, 9am to 5pm, excluding public holidays in England.

We aim to respond to support requests within the following targets, measured during business hours, with faster response available on higher plans:

• For a critical issue, meaning Athena is substantially unusable across your tenant, we aim to acknowledge within one business day and to start work promptly.
• For all other issues and questions, we aim to acknowledge within two business days.

These targets are goals we work to using reasonable efforts. They are not guarantees, they may vary with your plan, and we measure them from the point at which you have given us enough detail for us to understand and reproduce the issue.

If there is a fault in Athena that we are responsible for, your remedy, and the limit of what we owe you for it, is for us to correct that fault within a reasonable time, normally by providing a fix, a workaround, or an updated package version. This is separate from, and does not add to, the limits in Section 13.

Because Athena runs inside your own Microsoft 365 tenant, its day-to-day availability depends on your Microsoft 365 service, your tenant configuration, and your network, none of which we control. For that reason we do not offer an uptime guarantee, and we are not responsible for downtime, slowness, data loss, or other problems caused by Microsoft 365, your tenant settings, your connectivity, or anything else outside Athena itself.

If at any point you think we have not met these terms, you must tell us in writing first, give us enough detail to look into it, and give us a reasonable period of at least 30 days to put it right before you bring a claim against us or end this agreement for our breach. Most problems can be sorted out quickly once we know about them, and this gives us the chance to do that.

We provide Athena with reasonable care and skill. That is the only commitment we make about it.

This is a contract between businesses. To the fullest extent the law allows, all other terms, warranties, conditions, and representations, whether express or implied by statute, common law, custom, or otherwise, are excluded. This includes any implied terms as to satisfactory quality, fitness for a particular purpose, and conformity with description. We provide Athena and the website "as is" and "as available".

We do not warrant that Athena will meet your requirements, that it will be uninterrupted or error free, that defects will be corrected, or that it is free of harmful components. You are responsible for choosing Athena and for the results you get from using it, and for satisfying yourself, before you rely on it, that it is suitable for your needs.

Please read this section carefully, because it sets the limit of what we are responsible for. It allocates risk between us and is reflected in the price we charge.

What we never exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of the terms about title that the law does not allow us to exclude, or for anything else that cannot lawfully be limited or excluded.

What we are not liable for at all. Subject to the paragraph above, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any of the following, even if they were foreseeable or we were told they might happen: loss of profit, loss of revenue, loss of business or anticipated savings, business interruption, loss of goodwill or reputation, loss of or damage to data, the cost of restoring or recreating data, the cost of substitute products or services, or any indirect, special, or consequential loss.

The cap on everything else. Subject to the two paragraphs above, our total liability to you arising out of or in connection with these terms and your use of Athena, taken together across all claims, is limited to the greater of (a) the total fees you actually paid us for Athena in the 12 months before the event that gave rise to the claim, and (b) one hundred pounds (£100).

Time limit for claims. You must bring any claim against us within 12 months of the date you became aware, or should reasonably have become aware, of the matter giving rise to it. After that, the claim is barred.

Why these limits are reasonable. Athena is licensed at modest per-tenant fees and is, by design, a set of presentational SharePoint webparts that run inside your own Microsoft 365 tenant. You control your tenant, your user permissions, your security settings, your data, and your backups, and your content never leaves your environment. We do not host your data and cannot lose it. Given this, you accept that the limits in this section are a reasonable allocation of risk between us, that they are a basis on which we have set our prices, and that you are free to arrange your own insurance for any risk you do not wish to carry yourself.

Each of us may receive confidential information from the other. Each of us agrees to keep the other's confidential information secret, to use it only for the purposes of this agreement, and not to disclose it except to people who need it and are under similar obligations, or where the law requires disclosure.

We handle personal data as set out in our Privacy Policy. Where a piece of work means we would process personal data on your behalf, we will put a data processing agreement in place on request. In normal operation, Athena content stays in your tenant and we do not act as a processor of it.

These terms apply for as long as you have a trial or subscription with us. Either of us may end the agreement as described in the cancellation section. We may suspend or end your access immediately if you seriously or repeatedly break these terms, if you do not pay, or if required by law.

When the agreement ends, your right to use Athena stops and you should remove the package from your tenant. Your content remains in your tenant and is unaffected by removing Athena. The sections that by their nature should survive, such as those on intellectual property, confidentiality, and liability, continue to apply.

We may update these terms from time to time. If we make a significant change, we will update the date at the top and let you know by email or a notice on the site before it takes effect. If you keep using Athena after a change takes effect, you accept the updated terms.

If any part of these terms is found to be invalid, the rest stays in force. If we do not enforce a right straight away, that does not mean we give it up. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a sale or reorganisation of our business. These terms are the whole agreement between us about Athena and replace any earlier discussions.

A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999.

These terms and any dispute arising out of them, including non-contractual disputes, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms can go to [email protected].